Client Care Questionnaire
Alexander Lawyers LLP would like to thank you for using their services.
We would appreciate it if you could spend a few minutes of your time answering this questionnaire so we can see if we have completed your instructions to your satisfaction or if we need to improve our services.
If you are not satisfied it is important we are made aware of these faults so immediate action can be taken.
| 1. Please give your full name |
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| 2. Where did you hear about us? |
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| 3. How would you describe your initial contact with the firm? |
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| 4. If you have visited the office, how would you describe the reception you received? |
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| 5. How would you rate our telephone manner? |
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| 6. How clear and explanatory were the letters you received? |
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| 7. How would you rate the quality of our legal advice? |
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| 8. How would you rate our overall service? |
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| 9. Would you use us again? |
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| 10. Was there a member of staff who exceeded your expectations? If so, please state. |
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| 11. What, if anything, were you not pleased with or you think we could improve upon? |
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| 12. Do you have any further comments you would like to make about our services or staff? |
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| 13. Rate your experience with us on a scale from 1 to 10, 10 being the highest. |
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