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for past and existing clients.
 ALPS
ALPS (Alexander Lawyers Property
Service) is a trading name of Alexander Lawyers LLP who advise
many of the leading property investor gurus. After years of feedback
from property investors it became apparent that there was a demand
for legal advice when structuring property investment deals,
so ALPS was formed.
ALPS has been developed as a
membership helpline for investors and has now proved to be a
valuable research tool for the property investor.
Property Investors are rapidly signing up to take advantage of
this valuable service.
You can Click
Here for more information.
Client Care Questionnaire
Click Here for our Client Care Questionnaire where
you can have your say about our services and your experience
with us. Your feedback is very important to us.
Legal Information
Click Here for our up-to-date
Legal Information and Articles.
Complaints Procedure
At Alexander Lawyers we strive to give our clients a satisfactory
service. However, in the unlikely event you have any complaints
about the service you have received we have the following procedures
in place:-
- Informal Stage
For minor complaints
we would suggest you complete our Client Care Questionnaire.
Your complaint will be handled immediately by the person
in charge of your service. Should you remain unsatisfied you
may request that the matter be referred to the Partner in charge
of the relevant office and, hence, move to Formal Stage 1.
- Formal Stage 1
For the avoidance of
any doubt or future disputes it is required the complaint is
put in writing to the Partner in charge of the relevant office
who will investigate the matter and respond to you as quickly
as possible. Should at that stage you remain unsatisfied, you
may request that the matter be referred to the Partner in charge
of the other office for independent review and handling, in accordance
with Formal Stage 2.
- Formal Stage 2
The Partner in charge
of the other office will review the complaint independently and
respond to you as quickly as possible, which may take a little
longer than in stage 1. If at that stage the client remains unsatisfied,
then they should refer the matter to the LCS (Legal Complaints
Service).
- Timing
Under formal Stage 1
and/or Formal Stage 2 we will use every endevour to respond to
you within 7 days. If for any reason we are unable to do so we
will write to tell you why and advise you of a revised timing.
- Legal Complaints Service
Click
Here for a link to
the Legal Complaints Service (LCS) which investigates complaints
about solicitors.
Code of Conduct
The service Alexander
Lawyers LLP offers is provided by Solicitors of England and Wales
and is regulated by the Solicitors' Regulation Authority (SRA).
You can view the Authority's rules by clicking the following
link: www.sra.org.uk/code-of-conduct.page
Professional Indemnity
Insurance
As with all other legal
firms, we hold in place Professional Indemnity Insurance cover.
Our Insurers are Quinn Insurance Limited of The Alexandra, 200-220
The Quays, Saford Quays, Manchester, M50 3SP. Telephone: 0845
8500845, Fax: 0161 8697701. You can visit their website by clicking
here: www.quinn-insurance.co.uk.
Please note that our policiy number is 9JZ13642 and our brokers
are PYV Legal - telephone: 0870 2642060
Alexander
Lawyers LLP is regulated by the solicitors regulation authority.
Organisation number 00448723
Registered Office Address Bervale House, 35-37 Moulsham Street,
Chelmsford, Essex CM2 0HY
Registered in England & Wales. Partnership No. OC323194.
VAT. No. 888 6853 40. |