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for past and existing clients.
 ALPS
ALPS (Alexander Lawyers Property
Service) is a trading name of Alexander Lawyers LLP who advise
many of the leading property investor gurus. After years of feedback
from property investors it became apparent that there was a demand
for legal advice when structuring property investment deals,
so ALPS was formed.
ALPS has been developed as a
membership helpline for investors and has now proved to be a
valuable research tool for the property investor.
Property Investors are rapidly signing up to take advantage of
this valuable service.
You can Click
Here for more information.
Client Testimonials
Click
Here for our Client Testimonials and where you can have your
say about our services and your experience with us. Your feedback
is very important to us.
Legal Information
Click Here for our up-to-date
Legal Information and Articles.
Complaints Procedure
At Alexander Lawyers we strive to give our clients a satisfactory
service. However, in the unlikely event you have any complaints
about the service you have received we have the following procedures
in place:-
- Informal Stage
For minor complaints
we would suggest you complete our Client Care Questionnaire. Your complaint
will be handled immediately by the person in charge of your service.
Should you remain unsatisfied you may request that the matter
be referred to the Partner in charge of the relevant office and,
hence, move to Formal Stage 1.
- Formal Stage 1
For the avoidance of
any doubt or future disputes it is required the complaint is
put in writing to the Partner in charge of the relevant office
who will investigate the matter and respond to you as quickly
as possible. Should at that stage you remain unsatisfied, you
may request that the matter be referred to the Partner in charge
of the other office for independent review and handling, in accordance
with Formal Stage 2.
- Formal Stage 2
The Partner in charge
of the other office will review the complaint independently and
respond to you as quickly as possible, which may take a little
longer than in stage 1. If at that stage the client remains unsatisfied,
then they should refer the matter to the LCS (Legal Complaints
Service).
- Timing
Under formal Stage 1
and/or Formal Stage 2 we will use every endevour to respond to
you within 7 days. If for any reason we are unable to do so we
will write to tell you why and advise you of a revised timing.
- Legal Complaints Service
If you are not satisfied
with our handling of your complaint you can ask the Legal Ombudsman
(address PO Box 15870, Birmingham, B30 9EB, website www.legalombudsman.org.uk,
telephone 0300 555 0333) to consider the complaint. Normally,
you will need to bring a complaint to the Legal Ombudsman within
six months of receiving a final written response from us about
your complaint.
Code of Conduct
The service Alexander
Lawyers LLP offers is provided by Solicitors of England and Wales
and is regulated by the Solicitors' Regulation Authority (SRA).
You can view the Authority's rules by clicking the following
link: www.sra.org.uk/code-of-conduct.page
Professional Indemnity
Insurance
As with all other legal
firms, we hold in place Professional Indemnity Insurance cover.
Our Insurers are First Title Insurance Plc. Please note that
our policy number is 004405/002809/003681 renewal date 1/10/2012
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Full of valuable no-nonsense
info ranging from Lease Options and Creative Contracts to Boundary
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Alexander
Lawyers LLP is authorised and regulated by the solicitors regulation
authority. Organisation number 00448723
Registered Office Address Bervale House, 35-37 Moulsham Street,
Chelmsford, Essex CM2 0HY
Registered in England & Wales. Partnership No. OC323194.
VAT. No. 888 6853 40. |